Return & Refund Policy
Information about returns, refunds, and after-sales support.
If you need help with a return or refund request, please contact Luqvein customer support first for assistance and instructions.
Return Requests
Customers should contact us before returning an item. Return eligibility may depend on product condition, the time elapsed since delivery, and the nature of the issue.
Condition of Returned Items
Returned items should generally be unused or in appropriate return condition unless the return is related to damage, defect, or an incorrect item. We may request photos or other information before approving a return.
Refunds
Approved refunds are generally issued to the original payment method, subject to processing timelines from payment providers or financial institutions.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us promptly at service@luqvein.com and include your order number and relevant photos if possible.